[Support case] TUF X299 MARK 2 Bug report by BIOS version

■ This is an article posted on June 2020, 4, so the content of the information may be out of date.

We would like to inform you of a problem with the BIOS version of the ASUS TUF X299 MARK 2 configuration.

Problems that occurred

With ASUS TUF X299 MARK 2 configuration, there is no problem with the default 18.04.3-5.0.0 of Linux (Ubuntu 23) kernel, but when the 5.3.0 series update is applied, the screen is displayed after the PC starts. Instead, it goes into the dark. Even when performing a new installation from the installation disc to which the same series was applied, the darkening symptom was confirmed. It is possible to boot from an older version than Ubuntu recovery mode *.

* About booting in Ubuntu recovery mode

In the case of Ubuntu 18.04, press the ESC key at the timing of booting with the GUI to move to the Grub selection screen, so by selecting "Advanced options for Ubuntu", you can boot in any kernel version or recovery mode. Is possible.

Cause

Check for BIOS version issues with ASUS TUF X299 MARK 2 (target BIOS version is 1902).

treatment

Confirm that the problem is solved by updating the BIOS version to the latest 3006.

Summary

This example is a pattern that affected the screen display, but if the BIOS version and the version of the software to be used do not match, the software may not operate normally or the calculation may not complete. If the behavior is strange after updating the software such as OS, it may be solved by updating the BIOS version to the latest version, so one of the confirmation items is whether the BIOS version is old, It may be helpful to check that.

Person who wrote this article : Engineering Department Kokubun
The date this article was written : 2020.4.18