Of the support support for hardware products purchased from Unipos, the support pack "Anshin +", which covers the parts that are normally charged such as support outside the warranty period, will be available from November 2021, 11. rice field.
table of contents
When a product malfunctions, we will take care of whether the hardware itself is defective or there is another cause, and isolate the cause. Initial diagnostic fee Or when it is repaired Domestic and overseas shipping, When we act as an e-mail inquiry to the manufacturer when there is a problem etc. Agency fee Etc. are free of chargeAnshin + StandardIn addition to the contents of Anshin + Standard, our original extended warranty service that allows you to add a one-year extended warranty to the manufacturer's warranty period "Anshin + PremiumWe have two types of plans.
About Unipos standard support support
If there is something wrong with the product you purchased at Unipos, we will provide support by isolating the situation as follows.
The agency fee for inquiries to the manufacturer such as initial diagnosis by Tegara, domestic and overseas shipping fee for return, and support trouble after product introduction, which is shown as a fee in this chart, is free of charge.Support pack Anshin +".
About Anshin + Standard
If you apply at the time of product purchase, the above "Initial diagnosis by Tegara"and"Domestic and overseas shipping costs for return etc.Is a free service.
In addition, for the purchased product that is valid for the period of subscription to Anshin + (1 year)Free email support (Normally 6,600 yen / case) Is attached.In the event of a product problem, our technical support staff will take care of it, and if necessary, we will contact the manufacturer on your behalf to resolve the problem.
| Click here for details on Anshin + Standard (Tegara Corporation support site) |
About Anshin + Premium
Overseas Product Procurement / Consulting Service Regarding hardware products purchased at UniposThis is our original service that allows you to extend the warranty period by one year.
Since it can be extended for one year in addition to the warranty period set by each manufacturer, you can purchase and use with confidence even overseas products that are worried about defects or breakdowns or products with a short manufacturer's warranty period. ..
If you apply for Anshin + Premium, the service contents of Anshin + Standard will also be applied.
| Click here for details on Anshin + Premium (Tegara Corporation support site) |
Support range comparison table / price list for each support level
Anshin + Standard and Anshin + Premium are annual renewal services.
| Standard support | Anshin + Standard | Anshin + Premium | |
|---|---|---|---|
| Prices | Free (standard accessory) | 5-10% of product price / year Or 6,600 yen / year (* 1) |
10-15% of product price / year Or 6,600 yen / year (* 1) |
| Initial failure support * 2 | Gratis | Gratis | Gratis |
| Shipping costs for repairs (During the initial failure period * 2) |
Gratis | Gratis | Gratis |
| Shipping costs for repairs (Outside the initial failure period * 2) |
Paid (estimate each time) | Gratis | Gratis |
| Shipping costs for repairs (Outside the manufacturer's warranty period) |
Paid (estimate each time) | Gratis | Gratis |
| Initial diagnosis | Paid (6,600 yen / case) | Gratis | Gratis |
| Email support | Paid (6,600 yen / case) | Gratis | Gratis |
| Repair cost | Paid (estimate each time) | Paid (estimate each time) | Gratis |
|
About each annotation (*): * 1: The one with the larger price will be applied.
* 2: The initial failure period is within one week after delivery. |
For more detailed information on Support Pack Anshin +, please see the following page (go to the Tegara Corporation support site).
| Support system for hardware products (Recommended to subscribe to Support Pack) – Tegara Corporation Support Site |
