Following the support pack "Anshin +" for hardware products, we are pleased to inform you that the support pack "Anshin + Software" for software products will be available from December 2021, 12.
* Please see the following page for "Anshin +" for hardware.
| October 2021, 11: We have started offering the support pack "Anshin +" that allows you to purchase and use Unipos products with greater peace of mind (for hardware products). |
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About Unipos standard support support
For software products purchased at Unipos, we provide support by isolating the following situations.
Support before introduction
As standard free support, we will support the installation until the purchased software is successfully installed and activated in the customer's environment and can be used.
Support after installation
If you have any questions about how to use the product or how to deal with problems after installation, or if you need to reissue the activation key, we will provide support for a fee.
Introducing this time "Anshin + Software"" Is a support pack service that allows you to subscribe to the product at the time of purchase, and the support fee, which is usually paid each time, is unlimited and free of charge.
About "Anshin + Software"
"Anshin + Software"" Is an overseas product procurement / consultation service, for software products purchased at Unipos, usually for a fee (basic 6,600 yen / This is a support pack service where the support fee for 1) is unlimited (*) and free of charge.
* Unlimited number of times during the validity period of the annual subscription
"Safety + Software" fee
[1] 5% to 10% of the product price (* 1) / Year
Or
[2] 6,600 yen (tax included) / year
Whichever is the larger price (* 2)
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* 1: Percentages vary depending on the nature of the target product.Please contact us for a detailed cost estimate for each product. * 2: The minimum price of "Anshin + Software" is set at 6,600 yen.
* 3: Depending on the target software product, it may be necessary to subscribe to the maintenance contract provided by the software manufacturer.In that case,Product price + Manufacturer maintenance price + "Safety + Software"It will be the total price of. * 4: If the software version you are using is old, it may be necessary to upgrade to support.Please note that if the version upgrade program provided by the manufacturer is charged, a separate version upgrade fee will be incurred. |
- This service isGeneral troubleshooting for the target software and support within the scope of manufacturer support.Requests outside the scope of support may not be available or may be proposed at an additional charge.
- Anshin + must be subscribed to for each product (or project) purchased.For example, if you purchase products of "A" and "B" and subscribe only to the product "A", the above service will not be applied to "B" other than "A". note that.
However, if you purchase the software on a regular basis, or if you have multiple license agreements at once,Proposal of custom plan including discount applicationPlease contact us separately.
For more detailed information on the support pack "Anshin + Software", please see the following page (go to the Tegara Corporation support site).
| Support system for software products (Recommended to subscribe to Support Pack) – Tegara Corporation Support Site |
