[Special Feature] Tegara's R & D Solutions-Tegsis Support-

At Tegara, we provide various solutions to support the problem solving of customers engaged in R & D work.However, some services may only be known to heavy users.On this page, we have picked up "Tegsys, a research and industrial PC manufacturing and sales service," and our comprehensive support service, which we often receive inquiries and questions.

If you have any questions or questions other than the services and solutions listed on this page, such as "Can I ask for something like this?", Please feel free to contact us.
We will do our utmost to support the smooth progress of R & D operations.

This article is "Research / Industrial PC Manufacturing / Sales Service Tegsys | Comprehensive Support Service".
"Consulting service for overseas product procurement Unipos"please use this form..

Common to all services

Issuance of a set of 3 documents for purchase at school expenses

For all services such as Unipos, Tegsys, and Support, if you purchase or request at public expense (research expenses, scientific research expenses, etc.) at a university or research institution, you will receive a "3 set of official documents with representative stamp = estimate" at the time of delivery. Invoices, invoices, invoices "will be attached.

 

Tegsys -TEGSYS-

TEGSYS is a research and industrial PC manufacturing and sales service provided by TEGARA Co., Ltd.
We specialize in workstations for scientific and technological applications such as calculation, analysis, and simulation, and are used by customers of companies, schools, and research institutes all over Japan.

 

Prototype production service

"I want to check the operation in advance because it is a special specification, but usually I can not lend an evaluation machine, and I am worried when I purchased it and it did not work well ..." For such customers, check the compatibility with the connected device in advance. Therefore, we will manufacture a PC with the desired specifications as a "prototype" and rent it free of charge.
If there is no problem in operation, please purchase as it is.If you are not satisfied with the operation, please return it.In that case, there is no cost.

For further information, please read please use this form.please look at

The prototype production service is available only to corporate users who wish to purchase a Tegara PC.
If there is no problem in operation, please purchase the prototype as it is.
The loan period is 2 weeks in principle.
As a general rule, PCs covered by the service are products with a selling price of 25 yen or less.

 

Issuance of various documents

We have a record of issuance of direct sales certificate, list price certificate, delivery record table, performance certificate, supply availability certificate, etc.
We can also publish a simple catalog of our PCs.

Regarding the RoHS certificate, if each part to be used is composed of RoHS compliant products, not the one as the PC itself, it is possible to issue a document certifying it.
Similar documents can be issued even if the product is CE marking compliant, so please feel free to contact us.

 

Stable supply of machines with the same configuration on a regular basis

We have a track record of providing machines for embedded applications.
We will adjust the delivery date, supply period, inventory stock, etc. according to your request.

When you contact us for a PC quote, please let us know what method and period you would like to supply.

 

Recovery CD production service

If you receive an Embedded system or environment construction on our PC, please use a recovery disk that can be restored to the factory state in a short time by the customer in the unlikely event of an OS / system trouble. We are preparing.

In addition, we can propose recovery discs according to your wishes such as legacy environment, kitting environment, Linux system, etc., so please feel free to contact us.

For further information, please read please use this form..

 

Installation of supplied parts

When ordering a PC, it can be shipped with the parts supplied by the customer installed.
The check before shipping is up to the confirmation of hardware recognition on the OS side, but if you can provide a specific check method and confirmation items, we can also respond according to the contents.
* Depending on the content, we may consult with you regarding availability and costs.

 

Manufacture of custom PC optimized for overseas software

In addition to "Tegsis", a custom-made PC manufacturing service for research and industrial use, Tegara also provides "Unipos", an overseas product procurement and consulting service for R & D developers.We have many achievements in manufacturing and delivering computers optimized for the use of overseas products (software and hardware) handled by Unipos.

For example, a PC may be required to run the software, and specialized software may have the necessary conditions (* memory capacity, installation of a high-end video card, etc.).One of Tegara's strengths is that we can provide a set of products procured from overseas and the most suitable PC for their operation, eliminating the need to search for a PC that meets such conditions.

If you wish, please contact us with "I would like to purchase a PC" together with inquiries about overseas products, or "Research and industrial PC manufacturing and sales service TEGSYSPlease contact us from the inquiry form.

• Examples of overseas product optimization solutions
  For further information, please read please use this form..

 

Shipped with software pre-installed

For example, it is possible to prepare a PC with the overseas software purchased from our overseas product procurement service Unipos pre-installed.
Other than that, we also support pre-installation of software specified by the customer and software for which media and licenses have been provided.

Regarding software settings and operation checks, we will consult with you according to your specific request and specifications.

* Please note that it may not be applicable depending on the type and nature of the software.

 

Extended warranty service "Anshin +" (for Tegara PCs)

You can choose an extended warranty of up to 5 years when you purchase your PC.You can also apply for an extended warranty after purchase (*).
If you apply for an extension, you will receive the same warranty as the standard warranty until the end of the term.
* Regardless of the application period, the extended warranty will be applied from the day after the original warranty period expires.

The guideline for the additional charge when adding "Anshin +" is the main unit price x 5% x extended years.Charges may vary depending on the specifications of your PC.
■Please note that the warranty period may not be extended depending on the configuration.

For further information, please read please use this form..

 

HDD return unnecessary service

If the HDD (SSD) of the PC fails within the warranty period, it will usually be replaced with a new HDD and the failed HDD will not be returned.
However, if you subscribe to this "HDD return-free service", if the HDD (SSD) fails within the warranty period, we will provide you with a new HDD, but you do not need to hand over the failed HDD.
You can keep the HDD containing your important data at hand.

For further information, please read please use this form..

 

Support Services

Requests for support in using the services provided by Tegara are accepted from the dedicated support site.The support staff of our engineering department will read and respond to your inquiries.

For further information, please read please use this form..

 

Publication of FAQ on support site

Our support site publishes FAQs about hardware and software that Unipos has a proven track record, and our PCs.

For further information, please read please use this form..

 

Premium support service

This is a service that Tegara supports to solve individual problems according to the customer's unique environment and requests, which cannot be solved by general FAQ.
The products handled by Tegara are specialized products for R & D customers.Because it is a product used for specialized work, I think that there may be situations where special settings or fine adjustments with overseas manufacturers are required depending on the customer's research equipment, development environment, and application.

Tegara's technical department staff will hear about such customer's worries and concerns and respond to solve the problem.

For more information,please use this form..

【Reference information】

Premium support service example

 

HDD data recovery service

It is a service to recover the HDD data of your PC.
The cost differs greatly depending on whether the HDD is in a logical failure that can be recovered by repairing the file system or if it is physically damaged.
In case of physical damage, we will ask our partner company for repair work.
Also, please note that in the case of physical damage, you will be charged for the quotation itself.

* Please note that it may be judged that recovery is not possible during the actual repair work after it is diagnosed as repairable.

 

Onsite support service

In the event of a failure, technical staff will visit the site as needed to provide maintenance.It is ideal for urgent maintenance because it can reduce the time and effort required for shipping.

• In the case of on-site maintenance support, if you contact us about a problem and it is determined that local response is necessary, our technical staff will visit the site and solve the problem.
• If remote access is possible, it is also possible to perform a remote investigation for prior diagnosis.
• If you apply at the same time as installing the PC or building the environment, we also recommend a recovery disc creation service that can immediately restore the system status after building the environment.In the unlikely event, you can further reduce downtime.

For more information,please use this form..

 

Support consultation before purchase

For pre-purchase support requests for products handled by Tegara, please use the dedicated inquiry form.

• I don't know the product / license form that is suitable for my usage.
• I don't know if I should maintain the license.
• I would like to discuss the matching of software and hardware to be used.

If you have any information other than the above that you would like to check before purchasing,please use this form.Please feel free to contact us.

 

Summary

This time, we introduced various services provided by Tegsys and Tegara Support Site.
Please feel free to contact us as we are trying to respond flexibly to the contents not described in this article.

In addition to PCs and support, we also accept consultations on overseas product procurement.Please visit the service site below.
Consulting service for overseas product procurement Unipos