[Support case] Metashape authentication error

Software for photogrammetry MetashapeWe would like to introduce some cases of license authentication troubles received from customers who use.

Problems that occurred

Metashape Professional purchased from Unipos can no longer be started.

Cause

The OS was reinstalled without returning the license.

treatment

To reset the Metashape certification status, you need to apply to the manufacturer.
Since the customer has already subscribed to the support pack "Anshin + Software", we have taken over the application for resetting the certification status to the manufacturer.

Tegara Corporation Support Site

After updating the OS, activation became invalid. | Tegara Corporation

https://www.tegara-support.com/knowledge-base/2020/08/497/

Due to the specifications of Metashape (formerly Photoscan), if you are using MacOS or Linux version, O ...

Summary

You can also reset the authentication status of Metashape by yourself.
After transmitting the license information to the manufacturer, you will be asked to apply.

■ Agisoft Contact Form
https://www.agisoft.com/support/contact-form/

As in this case, for customers who have subscribed to the support pack "Anshin + Software", we will take care of mail support after installation and manufacturer application related to license authentication at no additional cost.
If you wish, please feel free to contact us.

◆ About the support system for software products (recommended to subscribe to the support pack)
◆ About support pack "Anshin + Software"