What is "Anshin +", a support pack for overseas products?

At TANKEN SEAL SEIKO,Overseas Product Procurement / Consulting Service UniposWe have prepared a support pack "Anshin +" for software and hardware purchased at.If you are worried about introducing overseas products, please consider it.

Hurdle after introducing overseas products

Unipos is a service that procures the latest products from all over the world on behalf of customers involved in research and development.
For products ordered on behalf of the customer, problems that occur after the initial failure period ends are basically handled by the customer himself / herself.

Software / Hardware Normal Support Flowchart
* Click to enlarge

 

However, it is difficult to proceed with overseas exchanges and return procedures in parallel with normal work.
As a solution to such problems, we3 types of support packsIs available.

Related Links

 

When should I join?

Most of the customers who use the support pack "Anshin +"

  • I'm worried about the introduction of overseas products for the first time
  • I do not know what to do because I will introduce a type of product that I have not used much
  • Smooth support is needed to speed up the progress of the project

For some reason, we are considering joining.

One of the major merits of subscribing to "Anshin +" is that Tegara will make inquiries to the manufacturer on behalf of the customer in the event of a problem.This frees you from the hassle of communicating in English and checking the operation while interacting with the manufacturer support staff.

Below is a list of the products that are most often subscribed to.

Product genre Products with many support pack users Customer's industry
Chemical

・Hansen Solubility Parameter in Practice (HSPiP)
・Chem Double
・Lightning Chart 

public agency
Electronic device manufacturing industry
Manufacturing industry
Engineering system

Service industry

Video production
Image processing / music related

・Pano2VR
・Mad Mapper

public agency
Electronic device manufacturing industry

Medicine / Pharmacy / Nursing

・Minfield eSense Skin Response
・Developmental Eye Movement Test (DEM)
・SV-1 Voice Key
・Inquisit Web/Lab Departmental
-Model 2701 BioDerm Skin Conductance Meter with PC based data collection and review software

Educational institution
Child support facility
Medical system
Medical and welfare
Education / human studies system
Service industry
Information and communication industry
Manufacturing industry

WEB application development / programming

・Burp Suite
・PyArmor Enterprise License
・Froala Editor 

Manufacturing industry
Engineering system
Information and communication industry
Professional service industry

Network related

・NCP Secure Entry Windows Client
・CloudBerry Explorer for Amazon S3 NR
・MSP360 (CloudBerry) Explorer

Manufacturing industry
Engineering system
Information and communication industry
Robotics
Professional service industry

Security related

・VirusTotal Enterprise Client
・GnuPG VS-Desktop

Manufacturing industry
Information and communication industry

Digital gadget

・GigaPan EPIC series

Maintenance industry
Transportation / construction industry

Communication-related equipment

・Development tools for embedded systems manufactured by Total Phase

Electronic component manufacturing industry
Information and communication industry

Humanities / Social Sciences

・SuperLab
・MAX QDA
・World Machine

Educational institution
Education / human studies system
Information and communication industry

Automotive related equipment

・CAN USB Adapter (PCAN-USB)

Automobile manufacturing
Academic research / professional technology service industry

engineering

・Metashape
・EMOTIV EPOC Flex
・EmotivPRO
・Emotiv Insight 2.0
・ZED 2i Stereo Camera
・Various SDR measuring instruments manufactured by Signal Hound
・GP3 Eye Tracker
・Pozyx Creator ONE
・TurtleBot 4 Standard
・myCobot
・Layout Editor
・activPAL
・Ettus Research software radio (USRP series)

Educational institution
Medical system
Science system
Agriculture and fisheries science system
Education / human studies system
Humanities / Linguistics
hospital
Medical and welfare
public agency
Information and communication industry
Construction industry
Event business
Manufacturing industry
Wholesale / Retail

Robotics ・Azure Kinect DK

Educational institution
Medical system

natural Science

・Song Meter

Life / Environmental Studies
Science system

Development kit / electronic work

・miniDSP USB Audio Streaming

Service industry

Digital gadget

・Pupil Invisible

Educational institution

 

Use Case

Introducing examples of customers who have subscribed to the support pack and who are considering joining.

What kind of problems can occur when introducing overseas products?Please see it as reference information such as what kind of service you can receive.

 

Summary

We recommend that you subscribe to the support pack "Anshin +" for customers who want smooth operation after introducing overseas products and want support with Japanese quality.

When considering the introduction of overseas products, please feel free to contact us regarding support after the introduction.