[Unipos] Procedures when the user of the software changes

Overseas product procurement service Unipos handles various software.

In the past, many software products were sold as physical packages such as CDs/DVDs, but nowadays most software is being sold as downloads.

Along with the shift to download sales, products managed by the manufacturer by linking software and users became mainstream (individuals and organizations linked as software users are defined as "license registrant”).

From customers belonging to companies and organizations

“Who should be the license holder?”
"If the person in charge changes, can the software be handed over to the successor?"

It is not uncommon to receive such consultations.

This time, we will introduce the answers to such inquiries about license registrants and the procedures when the user of the software changes.

 

What is a license registrant?

The software is the copyrighted work of the developer.For this reason, the manufacturer has the "right to control how to use the software" and the "right to receive a fair reward".On the other hand, the user of the software acquires the right to use the software in consideration of the purchase price.

One way to protect the rights of both the manufacturer and the user is to associate the software with the user.Linking software and users also has the advantage that users can receive appropriate and prompt support from manufacturers.

Who is the license holder?

License registrantThose who actually use the software(Some software allows you to register an organization or company).

Can the license holder be changed?

For personally purchased software, unfortunately most products do not allow the registrant to be changed.

However, for software purchased by a company or organization, most manufacturers accept changes to the licensee.Whether it is possible to change the license registrant depends on the product and manufacturer, so please refer to the license terms of use.
In addition, if it is unclear whether or not the license holder can be changed, it is also possible for us to make inquiries and investigations to the manufacturer on behalf of the manufacturer.

[Reference – What is the license terms of use?]
Regulations that stipulate how to use software, rights of manufacturers, rights of users, prohibited matters, etc.
It is called EULA (End User License Agreement) or Terms of Service.

Procedures when the user changes

If the user of the software changes due to the transfer of the person in charge, etc., change the license registrant.Below are the main ways to change the license holder.

Change from user account

If a user account was issued when you started using the software, you may be able to change the licensee within your account.First, check your My Page in your account.

Request the manufacturer to change the license registrant

Tell the manufacturer that the user has changed and ask them to change it.Please use the inquiry form on the manufacturer's website or email.

When requesting the manufacturer to change the license registrant, communication will be smoother if the following items are communicated.

  • product name
  • current user
  • User after change
  • serial number or order number

 

※※important※※
If you continue to use the software without changing the license holder, if the manufacturer determines that it is a malicious violation, there may be cases where use is suspended or legal action is taken.If the user has changed, please go through the procedures to change the license registrant even if it is troublesome.

In case of trouble

If you have any problems with changing the user of the software, please use Tegara's support service!We will mediate and act as an agent for inquiries and requests to manufacturers.
In addition, our standard support provides free support "from the time the customer installs the software to the start of use".Troubles and inquiries after the start of use will basically be handled for a fee.

If you wish to continue our support, please select the optional service "Anshin+ SoftwarePlease consider joining.Customers subscribing to "Anshin + Software" can use the following support unlimited times per year at no additional charge.

  • Consultation on how to use
  • Responding when problems or problems occur
  • We act as an intermediary for inquiries to overseas manufacturers
  • We act on behalf of the licensee registrant change request

Please refer to the following page for service details and initial costs.