Unipos, an overseas product procurement and consulting service for research and development, receives inquiries for various products to accelerate research and development on a daily basis.
In this article, we will introduce examples of troubles related to goods arranged through unauthorized channels on the Chinese platform.
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Consultation from customers
We received an inquiry about a CODEL DC-DC converter from our customer.
Since the product in question has been out of stock for a long time through the official parts sales channel and the next arrival is undecided, the customer requested that the product be procured from an Alibaba.com seller.However, the items sold by the specified seller were found to be distributed through unauthorized routes.
Products distributed through non-regular routes areIt is not uncommon for products to have quality problems or to be counterfeit products that look just like them.When procuring, it is necessary to make decisions based on such risks.
Therefore, we ask our customers toSince the products of the designated seller are distributed through non-regular routes, it is impossible to judge whether the quality is good or bad without making arrangements.I told you in advance and consulted about the response.
We received a request from the customer that "we still want you to make arrangements on behalf of us", so we procured via an unauthorized route in China as originally planned.As a result, the product that arrivedCounterfeit goodsI have confirmed that
How to distinguish counterfeit goods
It is very difficult to distinguish between genuine products and counterfeit products just by looking at them, but if you look closely at the photos of the counterfeit products below, the white printed area on the main unit is faint and unclear. (Regular products have clear printing)
In addition to print quality, the following differences have also been confirmed.
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1. There is no production history for the lot number indicated on the product delivered on the COSEL website. 2. After checking with X-rays, the component parts are different from the genuine product (confirmed by the customer). 3. The official customer support of Cosel Co., Ltd. said that the same lot number was a counterfeit.Heads upYes. |
Why does this kind of trouble occur?
The pattern of "the manufacturer has no stock, but the seller on the platform has stock" like this time may be a genuine product obtained from somewhere before the manufacturer is out of stock or production is discontinued.However, as in this case, sellers who take advantage of the imbalance in supply and demand may sell counterfeit products, so we need to be careful.
What we introduced in this article was a rare case of a counterfeit product arriving, but our company normally makes decisions based on our long-term procurement record and experience and works closely with local agents in China to meet your request. We are building a system that can deliver our products without fail.
In addition, if we anticipate a high risk in procuring the item that the customer wants, we will notify you in advance, as in this example, and in some cases advise you not to purchase it. I have.
Risk avoidance by procurement via Unipos
As in this example, even if an item different from the requested item arrives, there is no financial burden on the customer if Unipos is used.
This may seem like a matter of course when it comes to domestic procurement, but the situation is very different when it comes to international transactions.Specifically, since returns are made by international shipping, there is a risk that refunds will not be accepted due to various troubles such as lack of necessary documents, address errors, shipping delays, confiscation at customs, etc. I have.
Also, even if there are all the elements that should be refunded in full considering the situation, depending on the negotiations with the seller, only a partial refund may be decided, and there may be cases where you have no choice but to give up.
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In the example introduced, the arrangement was made through the Alibaba platform, so the return and refund procedures were relatively easy. It is also assumed that there is a risk that Also, when dealing directly with sellers, it is not uncommon for the product to be returned but claimed to have been lost by the delivery person, and the product not to be returned and refunds not being accepted. |
By entrusting it to Unipos, which has many years of know-how, you can avoid various risks that can occur in international transactions, not to mention the risk of receiving "wrong products" like the example introduced. .
As specific points, I would like to introduce the following two points.
Even if there is a problem after delivery, you can exchange or refund for free within 7 days.
It is also true that many overseas products do not guarantee a certain level of quality.
For this reason, defects may occur after delivery of the product.
If you use Unipos for procurement, we will respond free of charge for defects within 7 days after delivery as initial defects.
Complete follow-up system with support pack "Anshin +" subscription
We have a support pack "Anshin +" for software and hardware purchased at Unipos.
By subscribing to this support service when placing an order, we will be able to provide more generous support than usual.
We will respond not only to troubles after the initial failure period, but also to questions and consultations during use.
Summary
In this example, we introduced a problem related to counterfeit products, but it is possible to reduce the risk by procuring through our company.
At our company, in addition to having staff who are familiar with Chinese language and culture, we have a wealth of know-how in procuring products from China based on our many years of experience.If you have any Chinese products that you are considering procuring, please feel free to contact us.
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