[Product consultation example] DHTMLX – Can I choose the type of support?

Answered a question about DHTMLX

A lightweight and highly functional JavaScript library "DHTMLXI received a question about.

DHTMLXis a JavaScript/HTML5 component for implementing UI widgets and data grids in web applications. It supports major development frameworks such as Vue, Angular, React, JQuery, Node.js, ASP.NET.

 

Other questions

Product image of DHTMLX

Currently DHTMLX Enterpriseis usingOnly support because I rarely use manufacturer supportPremiumからStandardcan it be changed to

 

Information from our company

DHTMLX support plans are determined by license type.For this reasonEnterprise License manufacturer support onlyStandardcannot be changed to

Please note that the licenseEnterprise From LicenseIndividual By changing to License, manufacturer supportStandardIt is possible to change to
However, if you change the license type, not only the content of maintenance but also the number of developers and projects will change.Therefore, please check whether the modified license is suitable for your usage.

Update pattern and comparison

Please see the table below for the difference in terms of use due to license changes and manufacturer support.

  pattern 1
Update on Enterprise
pattern 2
Update Individual
pattern 3
Enterprise
Do not update
number of projects Up to 5 1 Up to 5
SaaS application ×
number of developers 20 5 20
Multiple Gantt/Scheduler instances on a page ×
Online export to PDF/PNG without watermark ×
local export module to PDF/PNG ×
local export module to MS Project ×
local export module to Excel ×
Node.js Gantt server module × × ×
Use new version ×
to the manufacturer
free inquiry
Up to 50 times Up to 10 times -
manufacturer response speed Within 48 hours Within 72 hours -

 

About manufacturer support for DHTMLX

If you acquire a new license, one year of manufacturer support (technical support and upgrade guarantee) will be provided free of charge.

Even after the support period expires, you can continue to use the version you purchased.
If you want to continue using the latest version, please update the manufacturer support.

 

[Summary]

  • DHTMLX cannot change only manufacturer support to another type
  • It is possible to change the license type when renewing the maintenance contract

 

Questions and consultation

We accept questions and consultations regarding the introduction and handling of overseas products.
In order to make a more appropriate proposal, we may ask you about the type of license, usage environment, purpose, etc.Please note.