[Article] About repair support for our PC

Our company's PC follows all manufacturing, sales and support in-house. In the unlikely event of a problem, our technical staff will deal directly with the customer, such as problems after delivery and operational advice.

Also, the advantage of using our machine is that "the initial diagnosis fee in case of failure is free". If you can entrust your PC, we will perform diagnosis according to the symptoms, such as checking various parts, load test, and if there is verification content specified by us, we will verify it according to it. In the unlikely event that a defective part is found, we will replace it with a new product or an equivalent product and return it (if it is out of the warranty period, we will estimate the repair price separately).

If possible, return the product in the shortest possible time (return within 2-3 days including transportation, it may take some time depending on the symptoms) so that the operation will not be affected, or if the defective part has already expired. If there is such a problem, we are making efforts to replace or repair parts with the few changes in OS and physical interface.

Below is an example of what kind of support inquiries are most common.

Problems that may be due to hardware, such as screen not being displayed or not starting

Wide range of problems such as main board chip failure, memory contact failure due to vibration, HDD initial failure, long-term use of CMOS battery, etc. The cases vary. The parts used in our PC are only those that have passed a strict quality standard after being subjected to a series of operation tests and screenings (sorting processing), but by all means, after using it for a while, it can be sieved off. There may be defects that were not there. Should a defect occur, we will respond as soon as possible.

A problem caused by the local environment that no symptoms occur at the time of verification.

It is easy to verify if the reproduction procedure and frequency are clear, but in many cases it is not so easy. In some cases, even if we receive it, it may not be reproducible in our environment. In that case, it often takes considerable time to investigate the cause. In the end, it may be possible to improve by reviewing the local environment such as connecting peripheral devices including mouse and keyboard, checking expansion cards added by customers, and taking power.

Inquiries about the operation of software and expansion cards

It may be difficult for us to check this as well. We also take business trips as needed, but depending on the content, it may be difficult to solve the problem on the spot. We offer a rental service of evaluation machines and prototype machines in advance, so I think that such risks can be considerably reduced if you purchase it after an operation test in the actual usage environment.

The above is just an example, but please feel free to contact us if you have any problems such as operational troubles or abnormal behaviors on our PC. We will not wait for your inquiry. We also prioritize the speed of response. Our technical staff will inform you immediately!